We understand that from time to time you may need to return an item to us.
Before returning any items please email sales@lush-lash.com to notify our shipping team of your request to return your item including your order number.
Please understand the following terms must be met in order to obtain a refund:
We thank you in advance.
Lushlash
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.
£20 non-refundable deposits are required on all full sets booked. Appointments are unable to be booked into our booking system until a deposit has been received.
Cancellations/Missed Appointments:
Appointments cancelled under 24 hours will result in full payment being requested.Â
We kindly ask that where possible appointments are cancelled or re-arranged with as much notice as possible or the cancellation policy will apply.