We understand that from time to time you may need to return an item to us.

Before returning any items please email sales@lush-lash.com to notify our shipping team of your request to return your item including your order number.

Please understand the following terms must be met in order to obtain a refund:

• Items must be returned within 14 days of your item being received.
• All items must be unused and the seal on each individual item must remain unbroken.
• Please include your order number within your parcel.
• Please note if the above is met a refund will be issued within 3-5 days on receipt of your item.
• Postage costs are non refundable.
• We recommend when returning items to us that they are sent via recorded delivery as proof of postage will be required should your item not arrive with us

We thank you in advance.

Lushlash